First for Remote DBA Services
On demand support
- Virtual Call Centre is staffed 24-7 for immediate response to your database issues
- All work is tracked via the First4 Service Request system, insuring integrity of service request information from initiation to invoicing
- Available history of all Service requests for your site
- Vacation, illness and conference coverage for any staff
- Response times guaranteed by Service Level Agreement
- Immediate changes to monitoring configurations to support changes in client staff and database environment
